FAQ child
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How much does a Package From The Easter Bunny cost?

Each personalized package is only 14.95 and FREE SHIPPING!

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How is "PackageFromTheEasterBunny.com" different from other websites selling letters from The Easter Bunny?

A "Package From The Easter Bunny" is much more than just a letter from the Easter Bunny. It's a complete, custom package! A+ Accredited with the Better Business Bureau, 60 Day Money Back Guarantee, Outstanding Customer Service... even after the holidays have come and gone!

The original and still the BEST!


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How do I place an order online?

Click the "ORDER NOW" button on our website. You will then be prompted to enter your child's personalized information. And with our new Easter Bunny Letter Creator™, you'll be able to edit the entire Easter Bunny letter, making it just right!

We have exciting new Easter Letter categories, such as: Younger than 6 years old letters, Older than 5 yrs old letters, Christian Letters, Newborn Letters and Losing Belief. We even have After Easter Letters which will be made available after March 20th 2013!

Once you have completed the check out process, you'll then have a chance to review your package and print your receipt. It's simple, secure, and easy...just close this window (upper right) to place your order now! Click Here to order right now!

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Can I place my order(s) by phone?

No. To guarantee that each personalized Package from The Easter Bunny is perfect; our online ordering feature is the safest and most accurate ordering method.

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How do I personalize my child's letter from the Easter Bunny?

During the order process, you'll be asked a few questions about your child. These answers will tell us things only you and "Peter Cottontail" would know. We'll then customize an Easter Bunny letter with the information you provide us with. (There are 5 different letter categories to choose from, including Christian Letters, and a letters just for Newborns!)

And with our new Easter Bunny Letter Creator™, you'll be able to edit the entire Easter Bunny letter, making it just right! It's simple, secure, and easy...Click Here to order right now!

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Can I use my own text for The Easter Bunny letter or copy/paste text?

YES! Using our all new Easter Bunny Letter Creator™ you can write your own letter from start to finish! Simply answer the personalized questions and delete the letter when you get to the next page. You can even copy/paste pre-written text into your Easter Bunny letter. (Of course, you could always use one of our unique, prewritten templates as a starting point, too!)

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Can I combine multiple orders into one package?

No. Each order is a separate transaction. Each child will receive their very own personalized package!

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Do you offer a Christian themed Easter Bunny letter?

SURE! We understand the need for a Christian Easter Bunny letter! That's why we offer a special letter written just for Christian children.

Just place your order as normal using our simple checkout process and select the 'CHRISTIAN' letter category. There are 3 letters to choose from. Don’t forget, you can always add or delete what you do or do not want in the letter. You can personalize the entire letter down to the last detail!


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Do you offer an Easter Bunny letter for newborns?

SURE! We understand how important a baby's first Easter can be! That's why we offer a special letter written just for newborns.

Just place your order as normal using our simple checkout process and select the NEWBORN letter category. There are 2 letters to choose from. (Tip: Just enter the child's age in months, as of this Easter)


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I have more than one child, will they receive the exact same letter from the Easter Bunny?

Absolutely Not! We offer unique categories and different letters to choose from. This way each child will receive their own personalized letter, but the real power is in our new Easter Bunny Letter Creator™! You'll be able to edit each Easter Letter, making each letter even more personalized if you'd like.

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Can I receive a discount if I order more than one Package From The Easter Bunny?

Sure! After your initial order, just fill out the special "Tell A Friend" form on your receipt page. We'll give you an instant 15% coupon code just for spreading the joy of a Package from The Easter Bunny to others!


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Do you sell any of the items individually?

No. The items are not available for individual sale.

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What are my payment options?

We accept online orders using Visa, Mastercard, Discover, and American Express. You can even use your Visa or Mastercard Debit card.

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Can I pay by personal check or money order?

No. We apologize for any inconvenience.

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Do you charge sales tax?

Sales tax will only be assessed for orders that are shipped within the state of Michigan (6%).

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When will my child's package ship?

Any orders placed before February 28th will ship out on March 1st, 2013. All orders placed on or after February 28th will ship out within 48 hours!

Per the USPS shipping guidelines, please allow up to 10 business days to receive your Package(s). (If you upgrade your shipping it will be faster)

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How do I know if my Package From The Easter Bunny order went thru?

Once you've completed the ordering process, the last page will be the receipt page which contains your order number. The Easter Bunny helpers will also send you a confirmation email which contains your order detail, along with your order number.

Be sure to add the @PackageFromTheEasterBunny.com domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order.

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Why didn't I receive my email confirmation?

If you did not print your receipt at the end of your check out, the email receipt may have been sent to your "SPAM" folder. We also may have been blocked due to your firewall. If you have any concerns or questions with your order, simply contact us.

Be sure to add the @PackageFromTheEasterBunny.com domain to your SAFE SENDERS list in your email software! This will ensure you receive important emails regarding your order.


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How do I make changes to my order?

If you need to make changes to your order, please contact us immediately. Click here contact us.

(Note: It is important that you contact us within 24 hours of placing your order to make any necessary changes.)

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Do you have a Money Back Guarantee?

YES! It's extremely important to us that all PackageFromTheEasterBunny.com customers are 100% satisfied with their child's custom 'Package from The Easter Bunny'. We offer a 60 day, no questions asked, return policy. If you or your children are not completely stunned by your Custom Package From The Easter Bunny, you may simply send it back and receive 100% of your purchase price.

We are the ONLY Easter Letter site on the net to stand by such a bold guarantee!


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Do you ship to APO/FPO/PO Boxes?

YES!

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Do you ship to Canada or Internationally?

YES! We ship to CANADA! We currently ship within the Continental US AND Canada. (Note! We will accept Canada order until March 18th, 12:00 EST)



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I signed up for your newsletters, how can I be sure to receive any e-mails from PackageFromTheEasterBunny.com?

Be sure to add the @PackageFromTheEasterBunny.com domain to your SAFE SENDERS list in your email software.

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Do you have an affiliate program?

Yes, and it's a great way to earn extra holiday cash!

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How do I contact you if I have any additional questions?

Clicking on the Live Chat icon near the bottom of the site is the fastest and easiest way to get a hold us. You may also contact us by clicking here.

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Are my online transactions with your site secure?

Absolutely! At PackageFromTheEasterBunny.com we use a SECURE checkout with SSL Encryption, the safest way to purchase. You can be assured your transaction is SAFE. Your credit card statement will reflect a charge by 'PackageFromTheEasterBunny.com.

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How do you use my contact information?

Please read our Privacy Policy here.

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